Terms, Privacy & Accessibility

These Terms of Service govern your use of the castara.io website and any services provided by castara.io, a brand of Bessen International LLC, located at 1001 S Main Street, Ste 249, Kalispell, MT 59901, United States. By accessing our website or purchasing our services, you agree to be bound by these terms.

1. Services

Castara provides ADA-focused Website as a Service (WaaS) solutions for healthcare providers, medical spas, and local businesses. Services may include website design, development, hosting, accessibility implementation, accessibility monitoring, maintenance, content updates, deployment, and related website management services. Specific deliverables, pricing, and service limits are described on castara.io and may be updated from time to time.

• Hand-coded HTML/CSS/JS websites with no page builder dependencies
• Performance-first builds targeting 100 PageSpeed scores
• CRO audits, A/B testing, and conversion funnel analysis
• ADA / WCAG 2.2 AA compliant builds for US local businesses
• Hosting, deployment, and ongoing maintenance as agreed per project

2. Setup Fees

Setup fees are one-time implementation charges covering website creation, accessibility implementation, onboarding, deployment, configuration, certification, project management, and related work required to launch the Client's website. Setup fees become non-refundable once work has commenced.

3. Subscription Billing

Castara offers both monthly and annual subscription plans. Monthly subscriptions are billed in advance and renew automatically each month until cancelled. Annual subscriptions are billed in advance for a twelve (12) month term and renew automatically for successive annual terms unless cancelled in accordance with these Terms.

The Standard Plan currently includes:

• Managed hosting
• Accessibility monitoring
• Ongoing website maintenance
• Up to five (5) content update requests per month
• Ongoing compliance management

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Unused monthly update requests do not roll over into future billing periods. Castara reserves the right to modify future pricing upon providing at least thirty (30) days written notice prior to renewal.

4. Cancellation and Refunds

Monthly subscriptions may be cancelled at any time by providing written notice to hq@castara.io. Cancellation becomes effective on the final day of the current billing month. Services will remain active until that date. Annual subscriptions may be cancelled at any time; however, cancellation becomes effective only at the end of the current annual term. Annual subscriptions remain active until the final day of the prepaid subscription year. All fees paid to Castara are non-refundable. No refunds, partial refunds, prorated refunds, credits, or reimbursements shall be provided for:

• Setup fees
• Monthly subscription fees
• Annual subscription fees
• Unused services
• Unused change requests
• Early cancellation of monthly or annual plans

Once a billing period or annual term has commenced, all associated fees are deemed fully earned and non-refundable. Upon termination or cancellation, Castara may suspend hosting, maintenance, monitoring, update services, and all other subscription-related services at the end of the active service term.

5. Client Responsibilities

The Client is responsible for:

• Providing accurate business information, content, branding assets, and approvals required for website development and maintenance.
• Ensuring all materials supplied to Castara may legally be used on the website.
• Reviewing and approving website content before publication.
• Consulting qualified legal counsel regarding any legal obligations applicable to their business.

The Client is solely responsible for the accuracy, legality, completeness, and ongoing maintenance of all content, claims, pricing, medical information, service descriptions, testimonials, images, and business information published on the website.

6. Change Requests

Standard subscriptions include up to five (5) reasonable content update requests per calendar month. Examples include:

• Text changes
• Image replacements
• Staff updates
• Service updates
• Business information changes

Requests involving new functionality, custom development, third-party integrations, additional pages, redesign work, or substantial scope changes may require additional fees or a separate agreement.

7. Intellectual Property and Website Buyout

The Client retains ownership of all business names, trademarks, logos, and content supplied by the Client. During an active subscription, Castara retains ownership of the underlying website code architecture, deployment infrastructure, accessibility audit documentation, hosting environment, monitoring systems, and proprietary development methodologies. The Client receives a non-exclusive license to use the website while subscription services remain active. At any time, the Client may request to purchase full ownership of the website and related assets through a one-time website buyout agreement. Website buyout pricing is determined individually based on the website, scope, assets involved, and the duration of the client relationship. Pricing is available upon request and shall be quoted separately by Castara. Unless a website buyout agreement has been executed and paid in full, all ownership rights described in this section remain with Castara.

8. Accessibility Compliance and Legal Disclaimer

Castara builds websites in accordance with WCAG 2.2 AA standards and industry-recognized accessibility best practices. However, Castara does not provide legal advice and does not guarantee immunity from ADA claims, demand letters, lawsuits, investigations, regulatory actions, settlements, or legal expenses of any kind. Accessibility compliance requirements, enforcement priorities, and legal interpretations may change over time and are outside Castara's control. Clients remain solely responsible for their legal compliance obligations and should consult qualified legal counsel regarding their specific risk profile.

9. Hosting and Third-Party Services

Castara utilizes third-party infrastructure providers, hosting vendors, DNS providers, software services, and related technology partners. Castara shall not be liable for interruptions, outages, delays, security incidents, data loss, or service disruptions caused by third-party providers or events beyond our reasonable control.

10. Limitation of Liability

To the maximum extent permitted by law, Castara and Bessen International LLC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages. Castara's total aggregate liability arising from any claim shall not exceed the total subscription fees paid by the Client during the three (3) months immediately preceding the event giving rise to the claim.

11. Modifications

Castara reserves the right to modify these Terms at any time. Material changes will be published on this page and may be communicated to active clients by email. Continued use of Castara services following such changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by the laws of the State of Montana, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the courts located in Flathead County, Montana.

Contact: Bessen International LLC — castara.io, 1001 S Main Street, Ste 249, Kalispell, MT 59901, United States · hq@castara.io

castara.io, a brand of Bessen International LLC, is committed to ensuring digital accessibility for people with disabilities. We actively work to improve the user experience for everyone and apply relevant accessibility standards to all websites we build and operate.

Conformance Status

The castara.io website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. WCAG 2.2 AA defines requirements to improve accessibility for people with disabilities — including those with visual, auditory, motor, cognitive, and other disabilities.

Technical Specifications

This website is built with the following accessibility features:

• Semantic HTML5 structure with correct heading hierarchy (h1 through h3)
• ARIA landmarks for navigation, main content, and footer regions
• All interactive elements are keyboard accessible and focusable
• Visible focus indicators on all interactive elements (WCAG 2.4.7)
• Focus is never hidden behind sticky elements (WCAG 2.4.11)
• Interactive targets meet the 24×24px minimum target size (WCAG 2.5.8)
• Skip navigation link provided for keyboard users (WCAG 2.4.1)
• All colour combinations meet or exceed the 4.5:1 contrast ratio for normal text (WCAG 1.4.3)
• Large text and UI components meet the 3:1 contrast ratio (WCAG 1.4.11)
• All decorative images use empty alt attributes; informative images include descriptive alt text
• No content flashes more than 3 times per second (WCAG 2.3.1)
• All form fields include associated labels, with accessible inline error messaging
• Page language declared in the HTML lang attribute
• No content relies solely on sensory characteristics such as colour or shape
• Responsive design supports reflow at 400% zoom without horizontal scrolling (WCAG 1.4.10)
• Animations respect the prefers-reduced-motion setting; decorative elements marked aria-hidden="true"
• Consistent help and contact information across pages (WCAG 3.2.6)

Known Limitations

We are not aware of any current accessibility barriers on this website. If you encounter any issues, please contact us and we will address them within 5 business days.

Assistive Technologies Tested

• NVDA screen reader on Windows with Chrome
• VoiceOver on macOS with Safari
• VoiceOver on iOS with Safari
• Keyboard-only navigation on Chrome, Firefox, and Safari
• 200% and 400% zoom on Chrome

Feedback and Contact

We welcome feedback on the accessibility of castara.io. If you experience any barriers, please contact us — we aim to respond within 2 business days.

Bessen International LLC — castara.io, 1001 S Main Street, Ste 249, Kalispell, MT 59901, United States · hq@castara.io

Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you may contact the US Department of Justice Civil Rights Division at ada.gov or file a complaint with the relevant authority in your jurisdiction.